The Global Study of Civil Service Leaders 2024: Making Government Work
Key Findings
A global study of civil service leaders has identified several pressing issues facing governments around the world.
The study, led by former British cabinet secretary Lord Gus O'Donnell, found that governments need to improve their productivity, innovation, collaboration, and engagement with civil society.
The study also found that governments need to do a better job of attracting and retaining talented staff.
Causes of the Breakdown
At a Global Government Forum webinar, experts discussed the causes of the breakdown in trust between governments and citizens.
The experts identified several factors, including:
- A lack of transparency and accountability
- A failure to deliver on promises
- A perceived lack of competence
How to Fix the Breakdown
The experts also discussed how to fix the breakdown in trust between governments and citizens.
They recommended several measures, including:
- Increasing transparency and accountability
- Delivering on promises
- Improving competence
- Engaging with civil society
Seven Levers to Improve Productivity
Our latest research shows that governments can employ seven levers to improve productivity throughout their operations.
The seven levers are:
- Leadership
- People
- Processes
- Technology
- Data
- Culture
- Collaboration
Competition Between Values Systems
Civil society actors around the world are grappling with competition between values systems.
This competition is often between traditional values and modern values.
For example, in some countries, there is a tension between the traditional values of collectivism and the modern values of individualism.
This tension can lead to conflict and division within civil society.
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